Return and Refund Policy

Loja: Black Yellow
Email: support@blackyellow.shop

At Black Yellow, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.

Returns

• You may request a return within 14 days of receiving your order.

• To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging.

• Proof of purchase (such as an order confirmation email or receipt) is required to complete your return.

Non-Returnable Items

Certain items cannot be returned, such as:

• Gift cards

• Downloadable digital products

• Clearance or final sale items

Refunds

• Once we receive and inspect your returned item, we will notify you by email about the approval or rejection of your refund.

• If approved, your refund will be processed and credited back to your original payment method within 5–10 business days, depending on your bank or payment provider.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@blackyellow.shop.

Shipping Costs

• Customers are responsible for paying return shipping costs, unless the return is due to our error (defective or incorrect item).

• Shipping costs are non-refundable.

Contact Us

For any questions or assistance regarding returns and refunds, please reach out to us at:
📧 support@blackyellow.shop