Shipping Policy

Loja: Black Yellow
Email: support@blackyellow.shop

At Black Yellow, we strive to provide our customers with reliable and timely delivery. This Shipping Policy explains how we handle order processing, shipping times, and delivery.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

• Estimated delivery times vary depending on your location:

  • Domestic orders: 5–10 business days.

  • International orders: 10–20 business days.

• Please note that delivery times are estimates and may be subject to delays caused by customs, local carriers, or unforeseen events beyond our control.

Shipping Costs

• Shipping costs are calculated at checkout based on your location and the selected shipping method.

• From time to time, we may offer free shipping promotions, which will be clearly stated on our website.

Tracking Your Order

• Once your order has been shipped, you will receive a confirmation email with tracking details.

• You can use the tracking number to monitor the progress of your shipment.

Customs, Duties & Taxes

• For international orders, customers are responsible for any customs duties, taxes, or additional charges imposed by their local authorities.

• Black Yellow is not responsible for delays or extra costs caused by customs processes.

Wrong or Incomplete Address

• Please ensure that your shipping information is correct at checkout.

• We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Delayed Shipments

• If your package is significantly delayed or lost, please contact us at support@blackyellow.shop and we will assist you in resolving the issue with the carrier.

Contact Us

If you have any questions about shipping or need assistance with your order, please reach out to us at:
📧 support@blackyellow.shop